Refunds & Returns:

IMH Packaging offers customized packaging boxes and delivers them to the doorstep based on the customer’s instructions. To manage the timeline and appropriate delivery, make sure to inform the company 3 business days prior if the products are faulty or do not meet the specific requirements. 

Note: IMH Packaging only handles defective products in return or refund. 

Defects IMH Packaging’s Behalf

If the defect is confirmed to be the company’s fault, IMH Packaging will take responsibility for reprinting the entire order.

The company’s decision regarding the defect and its responsibility is final.

Customers need to send back the whole order to the company within 7 business days and pay for the shipping.

Return Address:

IMH Packaging

401 N Michigan Ave Suite 1200,

Chicago, IL 60611,

United States

To help with the reprint process, customers need to provide proof of any defects, like digital photos or videos. 

Order Terms at a Glance

Full payment is required before production begins.

You have 4 hours after order approval to cancel free of charge. Cancellations after this window are subject to a 5% cancellation fee.

Once your order enters production, it cannot be cancelled or refunded, except in the case of a manufacturing defect.

Standard production is 6–8 business days, plus 2–3 days transit — estimates, not guarantees.

Client-Side Defects:

In case, the defect in the order is due to the customer’s fault and claims a refund, the entire order needs to be shipped back to IMH Packaging. The refund will include all the costs including printing, billing, shipping, and setup. 

Order Cancellation:

After verifying the proof, the printing job is instantly forwarded to the press department. The customer has only 4 hours to cancel the order after approval. However, a 5% cancellation fee will be charged if the order is canceled after processing. The duration of the cancellation request is within 12-24 hours. 

No refund will be entertained once the order has entered the press. However, complimentary warehouse storage can be offered, and the order can be shipped when needed.

Note: For any questions about refund, cancellation, or shipping policies, contact the company via online chat support, call +1 312 517 0995, or email sales@imhpackaging.com for further assistance.

1. Our Policy on Custom Products

Since all products at IMH Packaging are custom-manufactured to your specific dimensions, design, and branding requirements, we do not accept returns or offer refunds for "change of mind" or customer errors (e.g., typos in your provided artwork or incorrect size selection).

Once a custom order has entered production, it cannot be canceled or returned.

2. Defective, Damaged, or Incorrect Items

We take pride in our quality control. If your order arrives and is objectively defective or doesn't match the approved specifications, we will make it right.

Reporting Window: You must report any defects, printing errors, or shipping damage within 14 days of delivery.
Evidence Required: Please email sales@imhpackaging.com with your order number and clear photos of the defect or damage.
Resolution: Upon verification, we will either reprint and ship the corrected items at no cost to you or issue a pro-rated refund for the affected portion of the order.

3. Return Process (For Verified Defects Only)

If we request that the defective items be returned for inspection:

Return Method: By mail.
Return Shipping Cost: If the error is ours (defective product), IMH Packaging will provide a pre-paid shipping label or reimburse the shipping costs.
Condition: Items must be returned in the same condition they were received, preferably in the original packaging.

4. Refund Processing Time

If a refund is approved, it will be processed back to your original method of payment (Credit Card, PayPal, etc.).

Processing Time: Refunds are typically issued within 5–7 business days after approval.
Bank Delays: Please note that your financial institution may take an additional 3–5 business days to post the credit to your account.

5. Restocking Fees

Because our items are custom-made and cannot be resold, we do not charge restocking fees. We either stand by the quality of the work or provide a replacement/refund for errors.

6. Contact Us

For any questions regarding your order or to initiate a claim, please contact our support team:

Phone: +1 312 517 0995
Email: sales@imhpackaging.com
Address: 401 North Michigan Ave, Suite 1200, Chicago, IL 60611